Contact us on 512 372 8991 or sales@softwaremetering.com

Support

All SofTrack evaluation licenses include unlimited technical support.

Most purchased SofTrack licenses include unlimited technical support via email, telephone and the web. If you are having any issues, please call or email today.

If you need product support or training

If you have a support issue, please initiate your request via either of these methods:

Our support staff is available from 04:00 (GMT-6) to 18:00 Central USA Time (GMT-6) Monday-Friday

Revision History

Jan 2019
  • Updated SofTrack Local Agent for support of recent updates made to Bentley® Applications

  • Jun 10 2019
  • Released New SofTrack Administration Console - modernized the user interface
  • Added Support for Windows Server 2019
  • Updated all SofTrack Server Agent components to be fully 64bit, previously only the kernel driver was 64bit
  • Updated SofTrack Local Agent for improved support of recent updates made to Bentley® Applications

  • Jul 26 2019
  • Updated SofTrack Agents to perform Automatic Autodesk® Usage Report by network license and by product's feature code - completely independently of any existing License Profiles
  • Updated SofTrack Agents to enable new feature LWA Automatic Updates starting with LWA v7.25a can now utilize automatic updating
  • Updated SofTrack Server Agent to suppress sending duplicate Bentley® not tracked alert emails

  • Nov 4 2019
  • Updated SofTrack Agent to properly detect Bentley® codes for Navigator v10
  • Added new email Alert for 'Copy File to Removable Device' workstation activity

  • Nov 22 2019
  • Updated SofTrack Agent to properly detect Bentley® codes for RAM version 17 products

  • Feb 25 2020
  • Updated DSRRSMTP.DLL component to support TLS v1.2 (used for email alerts)
  • Updated SofTrack Agent to properly detect Bentley® Site Activation Code for command line metering

  • Jun 18 2020
  • Added new by user report for Autodesk "Product Usage" (for usage activity that is automatically detected)
  • Added new Smart Inventory report to show all Applcations used, per day, on specific workstations during a specific reporting period.
  • Added support for tracking Serial Number and Product Codes engaged by Autodesk 2020/2021 products
  • Added support for Bluebeam REVU 2018/2019 and later versions, will now include Serial Number on launch and 30 seconds after launch will send launch code indicating if open for Markup Mode or ViewOnlyMode
  • Added option to Push Console to set Remote Registry service to "Demand Start" to successfully complete LWA updates

  • Oct 05 2020
  • NEW PRODUCT ANNOUNCEMENT: SofTrack Managed Assets
  • Automatically track all user-opened applications
  • Track Idle usage, Active usage and Total usage for every application users open
  • New light-weight agent records all activity online, offline and securely uploads or transfers data for reporting
  • All Activity stored in SQL Server
  • Separate workstation data per department, campus, geo-location, and more
  • Designed to provide Software Asset Management for Enterprises, Education and MSPs
  • Multiple Software Asset Management reports: Audit Position, User Daily Activity, Concurrent Usage Graph (compare up to 10 applications), Applications used, Excessive Idle Applications, Applications installed per workstation and Applications Not Used and many more

  • Jan 11 2021
  • Update to resolve conflict when Autodesk® products embed Bentley® applications
  • Update to resolve "Quick Links" links disappearing on Windows® 10 workstations
  • Added interactive user-defined prompt responses for Advanced Timekeeping
  • Added ability to sequence License Profile processing (new option within Linking Profile configuration)

  • Mar 01 2021
  • Update workstation agent to correctly obtain Bentley® codes for ProjectWise 10
  • Update workstation agent to correctly provide metering for applications using long command lines (more than 500 characters)

  • May 17 2021
  • Update workstation agent to consistently provide codes and serial number (if assigned) for Autodesk 2020 applications
  • Update workstation agent to ensure correct operation with Bentley® ProjectWise